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What’s the Easiest Way To Cancel Your IdentityIQ Subscription?
IdentityIQ makes it easy to sign up for its identity theft protection services — but canceling your subscription is another story.
In online reviews across Trustpilot and the Better Business Bureau (BBB), many customers claim to have been enrolled in IdentityIQ without their knowledge [*], were unable to cancel their subscriptions before their trial periods were over [*], or continued to be charged for months after they canceled [*].
Even worse, until recently, IdentityIQ didn’t publicly disclose its customer care phone number [*].
Whether you signed up for IdentityIQ or were enrolled in its services without your knowledge, there are two options for canceling your IdentityIQ subscription:
- If you can access your IdentityIQ account: Log in to your online account and cancel through your member profile.
- If you can’t access your IdentityIQ account: Call customer support, verify your identity, and ask for proof of cancellation.
Beware: IdentityIQ doesn’t offer refunds — even if you were fraudulently signed up or charged without your knowledge. To limit your financial liability, cancel your plan as quickly as possible.
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How To Cancel IdentityIQ Online
If you can access your IdentityIQ online account, the easiest way to cancel your subscription is via your online profile.
How to cancel your IdentityIQ membership online:
- Log in to your online IdentityIQ account at IdentityIQ.com. (If you’ve forgotten your password, you’ll need to request a password reset first.)
- Open the menu and look for “Manage My Account.”
- Find the “Cancel Account” option and click on it.
- Follow the steps and make sure you receive a confirmation email.
How To Cancel IdentityIQ Over the Phone
If you can’t access your online account or were enrolled without your knowledge, you’ll need to call IdentityIQ’s customer care team at 877-875-4347 [*].
Be prepared to verify your identity by providing personally identifiable information (PII), such as your name, phone number, email address, and social security number (SSN). Make sure you request a verification email for your records.
Unfortunately, this may not be a straightforward process. According to a Reddit user who claims to be a former IdentityIQ employee [*]:
“You have to call them and sit through a spiel about your plan's features, other plans, etc. Be prepared to spend some time on the phone just to get your unwanted plan canceled.”
Note: Customer service is only available during certain hours:
- Monday through Friday 7:00 a.m. to 7:00 p.m. (Central Time)
- Saturday 8:30 a.m. to 5:00 p.m. (Central Time)
📚 Related: Is IdentityIQ Worth It? Pros, Cons, and What You Need To Know →
Can You Get a Refund From IdentityIQ After You Cancel?
No. IdentityIQ’s terms of service clearly state that they offer no refunds — specifically for cancellation [*].
If IdentityIQ suspends or terminates your account, you won’t receive a refund or exchange for any:
- Credits
- Unused time on your subscription
- Subscription fees
- One-time fees paid for IdentityIQ offerings
- Content or data associated with your account
Reviews on platforms such as Better Business Bureau (BBB) and Trustpilot confirm IdentityIQ’s stringent refund policy.
One woman says she never signed up for IdentityIQ. Yet when she called and asked for credit card charges to be removed from her account, IdentityIQ said that she’d somehow signed up for a free trial. As part of the terms and conditions that she “signed,” she was obligated to pay for a monthly plan once the trial expired. She was offered no reimbursement [*].
How To Request That IdentityIQ Delete Your Personal Data
Canceling your subscription doesn’t mean that IdentityIQ will delete the personal data that you’ve supplied and data that the company has collected about you.
Beyond your basic contact, account, and billing information, IdentityIQ may collect and store your:
- Location information
- Vehicle information
- Rental payment information
- Debt and financial information
- Social media content
- Employment information
- Customer service call recordings, as well as emails and text messages sent to support
- The URLs of any pages you visit on the IdentityIQ website, device identifiers, advertising identifiers, and other usage information (depending on your cookie preferences)
At a minimum, IdentityIQ’s privacy policy states that the company may share your personal data with third-party advertisers and business partners [*]. But in the worst case scenario, any data you’ve provided them with could be leaked if the company becomes the victim of a data breach or doesn’t take proper measures to protect your information.
Why You Might Want To Choose Aura Instead of IdentityIQ
If you’re unhappy with IdentityIQ’s services, you may want to consider an alternative identity theft protection provider.
Aura’s all-in-one solution has been rated the #1 identity theft protection service by TechRadar, NerdWallet, USNews.com, Forbes, and others.
With Aura, you get:
- Extensive identity monitoring and protection including near real-time Dark Web and data breach notifications
- Three-bureau credit monitoring (Experian, Equifax, and TransUnion) with the industry’s fastest fraud alerts3
- Digital security tools for all of your devices, including antivirus, a military-grade virtual private network (VPN), secure password manager, and more
- Up to $5 million in identity theft insurance
And unlike IdentityIQ, Aura’s U.S.-based customer support and Fraud Remediation teams are available around the clock via phone, email, and chat.
To get even close to the same amount of protection as Aura with IdentityIQ, you’d have to sign up for IdentityIQ’s Secure Max plan with optional antivirus and VPN at $32.99/month — more than three times as expensive as Aura’s Individual plan.
Here’s how Aura and IdentityIQ compare head-to-head:
The Bottom Line: How To Protect Your Identity, Finances, and Devices
While there are plenty of reasons to cancel IdentityIQ, it’s still important to take measures to protect your identity. While services like Aura can offer a better deal with more protection, it’s important to remember that no service can completely prevent all types of identity theft.
Here’s how you can help make yourself a less vulnerable target for scammers and identity thieves:
- Freeze your credit files with all three credit bureaus
- Monitor your bank statements for suspicious activity and signs of fraud
- Protect your online accounts with strong passwords and two-factor authentication (2FA)
- Regularly review your free credit reports for errors by visiting AnnualCreditReport.com
- Report any issues on your credit report to each of the major credit bureaus
- Stay educated about the latest scams and phishing attacks
Get added peace of mind knowing that Aura is continuously monitoring and safeguarding your family’s most sensitive data, devices, and accounts. If you have any questions or need help navigating identity theft or fraud, Aura’s U.S.-based support team is available 24/7.
